The trucker made no remarks upon picking-up of the box at the depot. However, as you can read & expect in the enclosed EIR, the quality of the box wasn’t supposed to be great in the first place…
I’ve not that much experience witch wood logs; the THB 285,00 shouldn’t probably be for the customer account; as for the broken plate, I guess it could have been done during the stuffing or stripping of the logs.