We value complaints as they assist

We value complaints as they assist us to improve our products, services and customer service. This policy has been designed to assist both customers and staff. Ind-Thai Restaurant is committed to consistent, fair and confidential complaint handling and to resolving complains as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all customers making a complaint equally.
All people making a complaint will be treated with courtesy. Where possible, complaints will be resolved at the first point of contact. If appropriate to the complaint, front of house staff can offer a product replacement; and under what circumstances to resolve a complaint immediately. Complaints will still be recorded. If the complaint can’t be resolved immediately, the customer will be given a time frame, a contact person and details of our complaint handling process. Where possible, the staff member taking the complaint details will be the contact person.
Ind-Thai Restaurant is committed to continuous improvement and this policy will be reviewed regularly (annually) for effectiveness and updated information.