Successful hotels greatly emphasize

Successful hotels greatly emphasize serving their guests to the best possible extent.
The brand name a hotel uses is not the most important factor in a hotel’s success because guests return to the hotel because of these reasons: personalized service, quality products, and fair prices.
When hotels put guests’ needs first, they will do well. As a GM always asks yourself; “what’s best for our guests?”
Consistent delivery of quality products and services to guests must be addressed first, rather than considering tactics to maximize revenue; minimizing costs comes next!