Service validation and testing
The objective of service validation and testing is to ensure that a new or changed service and its associated release process will meet the needs of the business at the agreed cost.
Service validation and testing activities can be applied throughout the service lifecycle to provide quality assurance of any aspect of a service. The complete end-to-end service needs to be considered and both internally and externally
developed service components included.
Service validation provides value by preventing service failures that can harm the service provider’s and the customer’s assets, which can result in outcomes such as loss of reputation, financial loss, time delays, injury or even death.