Benefits of 3PL as perceived by the participating Mexican firms
Table VI shows the most frequently cited benefits of 3PL: flexible logistical operations,
possibility to concentrate on the firm’s core activity and customer service
improvement. Regarding the outsourced functions that have produced the greatest
benefits for the firm, the most frequently named were: product delivery, customs and
freight brokering, shipment planning and consolidation, and fleet management and
operation. Although logistics information systems, inventory management and reverse
logistics are among the least frequently outsourced, all the firms that do outsource
them attach important benefits to them.