Checklist, flowcharts and diagrams should include the following
a. Human resources management risk
i. No written policy and procedures manual and limited staff training – could lead to errors and inappropriate actions
ii. Authorisation system not clearly defined – could lead to fraud
iii. Lack of sales promotion techniques – impact of the stores financial viability
b. Financial operations risk
i. No separation of duties – could lead to fraud
ii. The banking was not done every day and was kept on the premises overnight without a safe - assets not protected could lead to thief
iii. Not all takings from the cash register by family staff members were recorded – unacceptable behaviour misappropriation of funds
c. WHS risk
i. Manager two hour drive to and from weekly manager’s meeting – could lead to physical injury
ii. Unstable and broken chairs – costumers injured; compliance breach and customer suing, reputation loss
iii. Carpet that was worn through was simply taped over with gaffer tape – compliance breach and customer suing, reputation loss
iv. No established process for dealing with injuries happening at work – staff need a quick and organised response to injuries; staff work loss, unions suing, reputation loss
d. Supply chain risk
i. Impractical to deliver fresh pastry from the company’s central bakery plant in timely manner – brand loss, quality service loss
ii. Supply of company branded supplies – brand loss
e. Local governance and compliance risk over
i. Water use – company could be fined – reputation/barnd loss
ii. Incomplete employment records – unions could sure – government penalties and or reputations/ brand loss, $50.000 fine.
Confidentially of records not guaranteed – privacy law breach.
7. Note should:
I. Look at the family member about who are family members or non-family members.
II. What we need the system for family members and non- family members.
III. Looking on the banking was not done every day and often $4,000 was kept on the premises overnight in the cash register.
IV. Check the furniture in the shop what are broken and have to repair or change it.
V. Meeting with staff about WHS
VI. Family business go back to head office about the procedure about the café.
VII. Investigate some fresh stuff to use in the café and research some local suppliers and some organisation to use the fresh stuff.
VIII. Speak to current owner and tell them to complete the record.
IX. Upgrade the equipment how much cost to the shop.
X. Staff training environment.
8 Draft communication should:
I. Mr. Hurly should send the e-mail to all family members and non-family members about policy and procedure.
II. We have to think about the way to do the promotion and how to promote products to the sale target.
III. We have to