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All customer should be acknowledge within the first five second of entering the sale office. All calls must be answer within three rings. Whenyou are busy with another customer this acknowledgement can be one of the following.A wave and smileSaying you’ll be with them soon/placing them on hold.When free engage the customer in the following way appropriate Smile Make eye contact If you known their name use it along with the appropriatetitle , e.g. Mr,Mrs,Miss Refer to customer using first name only requested to do so by the customer If you’ve seen them in the shop before welcome them back If you’ve not seen them before introduce yourself by name Talk in an energetic manner Give them you full attention
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