The markets’ globalization imposed a new perspective on organizations and
their clients. The changes in the organizational environment have caused a
change in the organizational perspective. (Păcuraru, 2012)
Developing a communication strategy in an organization involves a
complex methodology, as once it was founded and developed it should
ensure the achievement of global objectives.
Moreover, the strategy of communication has the mission to form a
strong and positive image at the level of the target audience.
Communication in a company is a complex process that takes place
according to the strategic planning guidelines and taking into account the
particularities of the environment.
An important step in this process is the audit. Besides examining the
general issues that may affect a company or the facts that come together with
a specific organization, for the specialist in communication it is very
important to examine the process of communication in detail.
Considered a little more than a descriptive tool, audits involve observing
and evaluating the organization's general state and how the communications
system works in that organization.
The audit identifies the audiences that are vital to an organization's
success, explores the purpose of communication in order to determine
whether all existing audiences were covered. It also examines existing
attitudes and determines if the effort of crystallization, adjustment of
attitudes is necessary or not.
An audit critically analyzes the nature and quality of communication
between the organization and audiences, focusing on messages issued in
order to check if they comply with the request, if their frequency is optimal,
if the techniques used are pertinent, if communication is effective.
Communication audit has two components: