INFORMING THE MARKETING OF HIGHER EDUCATION TO YOUNGER PEOPLE
Durkin, Markดูแฟ้มประวัติ; McKenna, Seamas. Irish Marketing Review21.1/2 (2011): 41-48.
เปิดการเน้นคำที่พบสำหรับเบราว์เซอร์เสียง
ซ่อนการเน้น
บทคัดย่อ (สรุป)
แปล บทคัดย่อ
Over recent years the once stable higher education market in the UK has become increasingly competitive and dynamic. As a professional service industry the UK university sector has increased investment to marketing and there exists an increasingly prevalent view that students are 'customers' and university systems, processes and delivery approaches should conform to a traditional customer-centric business model. In this more market sensitive context this paper reports how the case university used an emotionally driven branding device to better connect with potential undergraduate customers in the UK and Ireland. Research tracked the effectiveness of this branding initiative from an awareness and recruitment perspective, and findings from focus group research are reported here. [PUBLICATION ABSTRACT]