Upon checking here I can see that your order has been approved and granted for refund last November 11, 2016 with the refund amount of 19.26 USD. Do not worry by that time, your refund are being process by our relevant team.
However, I am humbly asking for your patience as you use a mixedcard as your payment method our relevant team need 3 to 15 working days to process it and will be reflected to your bank.