conceptual skills: the world is changing rapidly managers must be able to: see the big picture make plans make decisions solve problems lead
personal and interpersonal skills: managers without these skills will not last long managers must be able to: understand themselves understand others form effective working relationships
technical skills: managers need to understand the jobs of the people the lead ( i.e. methods and procedures) managers have credibility if they understand their employees' work information technology (IT) skills are also essential for managers