The client then proceeds to the floor denoted by the visitor
sticker, taking along the Agency Contact form. In this study, only
the 3rd and 4th floors, which encompass the Family Support Division,
were analyzed. When the client reaches the appropriate floor,
he or she waits in line to be seen by the receptionist. At the receptionist’s
station, the client signs in and hands the receptionist the
Agency Contact form. The client is then directed to the waiting
room and instructed to wait there until the case worker escorts