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Dear Junio Chanmaneewong,Thank you for contacting the Eyedentity Mobile Support.Since you made your purchase via the Apple store, you will have to contact the Apple support for more information. Unfortunately, we cannot help you further since we do not have access to their internal system.In order to contact the Apple support, following these steps:1. Go to https://getsupport.apple.com/GetproductgroupList.action2. Select the Apple device you currently use 3. Select iTunes Store, App Store or iBookstore4. Select “The topic is not listed”5. Input the title as Refund and click “Continue”6. Choose a support option as Email 7. Input the required information and click on 'Continue' to send an inquiry e-mail Do not hesitate to contact us if you have any further questions or concerns.Kind regards, Adam
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