“It's exhausting hearing for 200 times the same things and trying to explain ... and then we know at what
time they will start. One resident wants to see the mother … we do not say ‘your mother is not here’ we put
the receptionist saying ‘I’ve already called your mother, she told you to start eating’. Being emotionally well
to succeed, to manage all this, it's complicated.” [Ana]
“It is easier to distract a person without dementia that remains noiseless while watching TV. He is certainly
not demanding as a person who is yelling all day (...) You have a person with dementia that yells all day
long, another one that cries,...it becomes psychologically exhausting. It exhausts us. You arrive home to be
with your family and you are exhausted.” [Gabriela]