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You want your Gen Y employee to see that there is hope — that there is a path to get to where they want to go. You do this in part by being crystal-clear about what you want them to work on. You give examples of how you would want to see them act or respond.I like the term “videotape descriptions” when describing the way to communicate clearly what you want. When describing what you want, imagine you are describing what you are seeing and hearing on a training video depicting the desired behavior. The more clear and specific you are, the more hopeful your Gen Y employee will feel about their chances of success. They know what the target is; they can see the goal.You also provide a vision of hope by making it clear that you want to help them get there and by working together to create a professional development plan. You don’t want to leave it as “OK, here’s a laundry list of things you need to get good at. We’ll reconvene in six months to see how you’re doing.”Working together to create a plan not only creates greater confidence that they’ll achieve their goal, it also makes it far more likely they will succeed.
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