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Thai) 2:
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• recognising that HR has a number of different customers to be convinced and, in particular, that senior management has to support the concept in theory and practice.
• understanding that there may be a need for large-scale capital investment to get the right technological infrastructure.
• being careful to determine the best design and choice of operator: in-house or outsourced (in whole or in part).
• being wary of IT delivery times, cautious of whether the kit will be fully operational on time and to specification.
• neglecting the importance of the knowledge and experience of incumbent administrators in staffing new positions, and undervaluing their work.
• understanding that by stripping out operational tasks, business-facing HR managers may have lost their raison d’être and found it difficult to concentrate on strategy and change management.
• recognising that boundary management problems may occur if the service is heavily segmented, eg where does policy formation end and implementation begin?
• anticipating communication difficulties, especially where there are numerous discrete activities, each organisationally separate.
• guarding against a lack of effective accountability. HR Managers may be responsible for personnel services, but have no control over the work if it is done in a shared service centre.
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