After having been on Direct Payments for 3 months, Direct Payment (DP) users are sent a Direct Payments Customer Satisfaction Survey to fill in and return in order to establish the DP users views on the services they are receiving.
The analysis below is based on surveys that have been sent to DP users from February 2009 to February 2010 – a total of 200 Surveys were sent out and a total of 30 surveys have been received back.
DP users were asked to select one of the following responses when rating the levels of satisfaction for each of the services DP provides; ‘Very Satisfied’, ‘Quite Satisfied’, ‘Satisfied’, ‘Neither Satisfied nor Dissatisfied’, ‘Quite Dissatisfied’, ‘Very Dissatisfied’ or ‘N/A