Thanks for your email. We are sorry to hear you have not received the item till now. Regarding the package may be lost during the transport. We could issue 50% refund of item price to you as compensation. Maybe you can repay on delivery later, would you like it? We will hold the refund processing before we get your reply. Looking forward to your reply soon."
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.