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Looking back, I think I came to this job with probably a bit too much ego thinking that in
three months I would have this thing nailed and have developed a new forecasting process
and approach. My eyes were soon opened as I progressed through existing processes during
the first four months. The truth was that the root of the problem was not a “classic” forecasting
issue in that it was not about getting another perfect data stream; it really didn't matter. We
already had a number of forecasts that functional areas were utilizing. From finance
forecasting to financial plans that met their expectations “start with a revenue number and
then lets see what kind of products can build to the number,” passing through the sales and
product planning forecasts, each with its own biases, to our own operations forecast that
ignored any market information and just looked at past builds as the most stable and desirable
forecast. But there was no tie, no formal sales and operations planning process. There was no
getting together to discuss “what are you guys building vs. what do you want vs. what is the
financial target
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