The questionnaire consisted of two parts. Part A asked eight close-ended questions
that were organized in a general to specific flow. The first three questions asked
general firm characteristics information, including mode of investment, primary
function and firm size. Questions 4 and 5 enquired how firms recruited their staff and
whether they were currently recruiting. Question 6 enquired about the knowledge
needs of staff at various position levels. Question 7 asked respondents how satisfied
they were with their staff’s knowledge. Question 8 related to the skill-based training
needs of their staff at various position levels