Setting up a new auto payment
If you're setting up a new direct debit or credit card automatic payment in this billing period, please allow 14 days for your financial institution to set up your request. Because of this, your current bill will need to be paid manually, and the direct debit or credit card automatic payment will apply thereafter.
Updating / Changing current auto payment details
If you're updating your current direct debit or credit card automatic payment details during this billing period, please allow 3 days for the update to take effect. Because of this, if your bill is due within the next 3 days your account will be debited according to the original direct debit or credit card automatic payment details. Your updated direct debit or credit card automatic payment details will apply thereafter.