Within Alpha several functions and teams such as business
architecture, IT and knowledge content and design were formed. One of
Alpha’s priorities was to build a network of “knowledge-enabled worktables”
to provide staff customized access to Alpha’s knowledge base. Due to the
teething problem of using new technology and the poor translation of design
requirements to system functionalities, the IT team could not complete the
first worktable for the sales function on schedule. Meanwhile, the knowledge
content and design team had already developed a large amount of content.
Fearing that the delay could dampen interest in KM, the team engaged a
vendor to develop an intranet system as a quick alternative to making its