Since this is your first meeting, you are a little shy. But after this elongated debate, you finally say, Couldn't we reduce labor costs and increase revenues by developing the talents of our people?" A hush fills the room as everyone turns to stare at you. 'Well, you continue, that would be the human resource approach to enhancing productivity. The F&B Director smiles at you with approval. "Next week," he jokes, "we will invite Sheila. Mark and the HR Director to be their referee.