As investigate internally , from below table are the list of customers who off set with current outstanding invoice and confirmed from our finance that all of them collected by BJC sales reps by given the offset reason.
Many of them deducted from the pending space buy payment in Y14, as well as off set from do not want to wait for coupon payment from BJC. And one of them deduct from coupon which we track internally that there is no historical claim (Chang super)
Therefore, team need to be careful on payment those pending back to customers by excluding amount that they had deducted and further follow up to whom had over deducted our payment