booked this hotel for 4 days as I needed to travel to Shenzhen for both business and leisure. The main reason as to why I chose this hotel was because it was the cheapest 5 star hotel with a pool. At check in, we were informed that the pool had been drained.. I was really unhappy (especially because the weather was actually hot and I wanted to use the pool). I was also very disappointed with housekeeping as the only thing they seemed to do was straighten the cover on the bed and empty the rubbish bin (they didn't even throw out the rubbish laying on the floor!). Also, upon my arrival on day 1 I had asked for a microwave but never received it. Trying to communicate with staff got really annoying as they speak minimal language, and some of them speak none at all! I also had to keep reminding them of what I wanted/asked for. I expect better services at 5 star hotels. We couldn't sleep at night because of how noisy our floor was EVERY SINGLE NIGHT. Although we let the assistant manager know of our complaint, Nothing was ever done. Walls are very thin and everything can be heard. There were families with kids across from us and a room full of funny looking men in suits and crying women to our left. Kids were running in the corridor and we had to take matters im our own hands and tell people to keep it down. Breakfast buffet was shocking! We only went once, on the first day of our stay, and never bothered again. It was only 50 RMB/person but just not even worth that. There was no variety. Foods were not labelled. We had to go find another place to have breakfast afterwards. Location wise- it was okay. It's about a 15 min drive from the city and costs between 30-40 RMB per way. All in all- we didn't enjoy our stay and will not be staying here again!