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In order for organization to ensure success in ITIL implementation, individualemployees must want it to succeed. And most individuals will only want it tosucceed if it decreases work, increases efficiency, decreases frustration, orimproves outcomes. ITIL adoption is a continual process; in order to gainfrom the improvement, we must continually check to make sure that whateverchanges we have made, will satisfy the basic needs and requirements ofcustomers and other stakeholders.
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