Dear All,I hope this mail finds you all well.On several occasions we have had some disputes from FR over the amount we are billing.In some cases, we were in the wrong and others FR was. Without a clear written understandingwe put ourselves in a difficult position. If a request for something out of the ordinary comes in, even a late despatch request, let’s ensureWe inform them of the cost, the potential ramifications of a late request for example; potential trafficJams, waiting time / overtime / 5S impact / shop not ready or staff not available or whatever the risk could be.Perhaps we have a standard waiver put in place!At any rate, we don’t want our invoices challenged. Upfront with the cost, upfront with the risk and accurate billing with an explanation and billing and payment on time. Lastly, for larger / complex or potential investment type of requests, please involve the GKAM team. Thank you for your support this year, happy holidays