You are client . Order number
You order 1500 copies of your company brochure from a local printing company, but the logo is wrong
The logo is printed in blue and white - it should be green and white
Phone GMH Printing and explain the problem
You would like new copies of the brochure by the end of this week for a company conference
You are the supplier . You work for Abigail's Flowers, a company that suppliers plants to offices. A client telephone with a problem
Ask your client what the problem is
Listen to the problem, apologize and agree to help
Note the problem and what you agreed to do
You are the supplier. You work for GMH Printing. A client telephones with a problem
Ask your client what the problem is
Listen to the problem, apologize and agree to help
Note the problem and what you agreed to do
You are the client . Order number
You bought four large plants to put in reception
Two of the plants have died
Phone Abigail's Flowers to explain the problem
You would like the company to replace the plants today because you have an important visitor coming