FOCUS ON CUSTOMER
Expectations: Delivers service to internal/external customers in a reliable, attentive and available manner
Leadership Competency: B22
- I am available : I am there when my customers need me and I listen to them truly
- I am reliable : I say what I do and do what I say, I deliver and keep customers informed so that they can trust me
- I am attentive : I treat my customers with empathy and consideration, provide personalized advice