Each objective team used the techniques to develop candidate measures and then spent a lot of time debating, filtering and prioritizing measures, selecting those that would most allow for efficient tracking and monitoring yet be a meaningful indicator of strategic progress on their objective. The Objective Owners also assessed how they would collect the performance data, how they would determine baselines and targets, and how frequently they would report out on performance.
Tolko really liked the Institute’s training-based approach. As in most organizations, Tolko has had to refine some performance measures and their associated baselines and targets over time, but the techniques they learned from Institute training have ensured that the any new or refined measures are meaningful and aligned to the intent of a particular strategic objective. And these techniques allowed the VPs to tailor performance measures to their specific units as the scorecard was cascaded.