- Co-ordinate with Mark&Spencer and Build A Bear Workshop US Head Quarter
- Focus on sales of Build-A-Bear Workshop in each branch and how to drive sales and communicate to US Head Quarter.
- Customize the existing functional courses and new courses for Build-A-Bear Workshop, the imported brand, to improve the staffs’ behavior and report to US Head Quarter.
- Translate the English manuals and other documents for imported brand, Mark and Spenser, Build-A-Bear Workshop and Gucci (franchising).
- Customize the advanced courses for Operations.
- Follow up staff training roadmap and summarize the evaluation result to Management level.