Elements of design that support reliability at the open
stage often come from processes and structures of ‘‘heedful
interrelating’’.46 Heedful interrelating consists of talk and
action by which people heed (attend to) each other’s
concerns and ideas, drawing out and pulling together
people’s specialized knowledge and the unique perspective
each person has in specific situations. Processes of heedful
interrelating are supported by values acknowledging multiple
legitimate perspectives, new emphasis on the ability to
acknowledge and manage emotions and conflicts, and
attempts to increase trust across levels and functions