Customer complaints
Demanding customer force us to be our best and resolving complains satisfactorily can even increase customer loyalty IF they are handled properly
Telephone courtesy
It is everyone’s responsibility to answer the phon. Always try answer the phone promptly, within three rings. Always answer in a friendly, polite manner ‘Good morning/afternoon/evening , welcome to Coffee Ville, how may I help you?
Dress Code
All employees of Coffee Ville are expected to represent the business, and dress accordingly. Clothing which is faded, tattered or contains holes is not acceptable. All sale and customer service staff members are required to wear business attire.