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This provides an excellent starting point for the future state. However, it doesnot close the matter with the resistant employee(s). As you draw the Future StateMap, remember to include kaizen bursts that remind the project team to develop,train, and implement standard operating procedures (SOP) throughout the valuestream. The documented tasks can become the actual SOP, or they can be usedas the basis for quality-at-the-source checklists for use in the process
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