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Your task is to prepare a matrix (table) with the following sections. The reason for this is that you willbe doing a field exercise to monitor work operations in five branches of five different banks. Thereason you need to do so in different areas and banks, is to be able to assess which of the operations isreally professional and that the service offered is efficient.When work operations fail, businesses fail and especially in the Travel industry, we need to be everaware of how we are running and operating our business.
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