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Business Process Improvement (BPI) is defined as “the systematic examination and improvement of processes” or “Improving quality, productivity, and response time of a business process, by removing non-value adding activities and costs through incremental enhancements.” The objectives for any BPI initiative are:• Effectiveness – Does the process produce the desired results and meet the customer’s/client’s needs? Effectiveness focuses on the customers/clients and whether the process delivers what they want.• Efficiency – Does the process minimize the use of resources and eliminate bureaucracy? Efficiency focuses on the employees responsible for the overall process, the workers in an Agency and how easily they can use the business process.• Adaptability – Is the process flexible in the face of changing needs? Adaptability evaluates how easily you can modify the business process on the basis of changing business requirements. BPI can be performed any time an organization sees a need to reduce waste and redundancy or to implement new strategic goals within the confines of budget limitations. The purpose of the Business Process Improvement template is to guide Business Analysts in performing this task as a project team embarks on creating a solution. The scope of this document focuses on performing business process improvement during the Initiation Phase of a project prior to documenting requirements for an automated solution.
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