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Box 5.6 Groupware as Collaboration ToolGroup calendars allow scheduling, project management, and coordination among many people, and may provide support for scheduling equipment as well. Typical features detect when schedulesconflict or find meeting times that will work for everyone. Groupcalendars also help to locate people. Typical concerns are privacy (usersmay feel that certain activities are not public matters), completenessand accuracy (users may feel that the time it takes to enter scheduleinformation is not justified by the benefits of the calendar). Collaborative writing systems may provide both real time support andnon-real time support. Word processors may provide asynchronoussupport by showing authorship and by allowing users to track changesand make annotations to documents. Authors collaborating on adocument may also be given tools to help plan and coordinate theauthoring process, such as methods for locking parts of the documentor linking separately-authored documents. Synchronous support allowsauthors to see each other’s changes as they make them, and usuallyneeds to provide an additional communication channel to the authorsas they work (via videophones or chat). Synchronous or Real time GroupwareShared whiteboards allow two or more people to view and draw on a shared drawing surface even from different locations. This can be used,for instance, during a phone call, where each person can jot down notes(e.g., a name, phone number, or map) or to work collaboratively on a
visual problem. Most shared whiteboards are designed for informal
conversation, but they may also serve structured communications
or more sophisticated drawing tasks, such as collaborative graphic
design, publishing, or engineering applications. Shared whiteboards
can indicate where each person is drawing or pointing by showing
telepointers, which are color-coded or labeled to identify each person.
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