Your task is to prepare a matrix (table) with the following sections. The reason for this is that you will
be doing a field exercise to monitor work operations in five branches of five different banks. The
reason you need to do so in different areas and banks, is to be able to assess which of the operations is
really professional and that the service offered is efficient.
When work operations fail, businesses fail and especially in the Travel industry, we need to be ever
aware of how we are running and operating our business.