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Step 1: Take a Balanced View of Shadow ITShadow IT is on the minds of IT leaders, according to CIO Magazine’s 2014 State of the CIO survey Of the 722 IT leaders surveyed, four out of five said they feel IT projects done without IT involvement are creating problems 1But is Shadow IT the real problem, or just a symptom? To answer that query, consider what gave birth to Shadow IT in the first placeSince IT is considered a cost center, it is typically under-manned, under- equipped, and over-burdened with a backlog of time-devouring projects According to Gartner, 80 to 85% of most enterprise IT budgets are consumed just by “keeping the lights on ”2With so few resources to focus on new projects, it’s easy to see why business users view IT as slow and unresponsive to their demands No one has time!Even though this problem is not IT’s fault, it is unacceptable To remain competitive, every business needs innovative technology ready for end-user consumption, more or less on demand And if users can’t get it from IT, they will get it somewhere else That somewhere else is third-party cloud services they can start up quickly with no engineer, no meetings, and no IT approvalsSo the real problem is not Shadow IT, per se Cloud service providers deliver real value in a fraction of the time and cost it can take an internal IT department And that’s not always a bad thingIT leaders must take a balanced view of the benefits the cloud can offer If they don’t, business managers and users will continue to view IT as a barrier to innovation, and continue to look outside of IT for solutions
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