Hi,
Error emergency mode on the program NasNavigator2.
First, try to apply firmware updater.
http://buffalo.jp/support_ap/support/products/ls_xl.html
If the NAS only has a firmware damage(HDD has no bad sector), it might recover from EM mode(emergency mode.)
And Please ask the customer about an exact Linkstation model name.
LS-X1.0TL(1TB)
LS-X2.0TL(2TB)
LS-X3.0TL(3TB)
LS-XL/E
We can suggest another option, if the customer use LS-XL/E
Regards,
#4 Updated by Ex-CS Overseas CS-Thailand 3 days ago
Information by customer
HDD not bad sector, used windows 7 Professional 64 bit and LS-X3.0TL(3TB)
Regards,
#5 Updated by BUF-CS Nakamura-Yoshihiro about 1 hour ago
HDD not bad sector, used windows 7 Professional 64 bit and LS-X3.0TL(3TB)
Plese try to update firmware.
1)connect the NAS to PC directry,
2)Run firmware updater.
LS-X3.0TL(3TB) is non-enclosure model.
If the unit did not recovry from EM mode after F/W update, please offer to exchange the unit with new one.(It it is under warranty.)
Regards,