Thank you for writing back! I am glad to hear that you are now able to change countries. As you are a valuable part of the Apple iTunes family, it's our foremost priority to solve the issue and see a smile on your face. Nothing makes Apple happier than to hear that we have pleased our customers.
Moving forward, I'm sorry but I was unable to determine the nature of your recent inquiry based on the information you have provided. Please reply to this email with more information about the issue you are experiencing, as well as the complete text of any and all error messages you receive.
I look forward to your reply.