Box 3.3 First and second generation knowledge management
First generation knowledge management
• Focus on knowledge management (limited concept of knowledge
lifecycle)
• Better and faster storage, indexing and retrieving of content to help
knowledge sharing
• Improving individual performance and learning capability
• Origins in information retrieval, intranet and internet
• Technology focus – sometimes obsessive
Second generation knowledge management
• Focus is knowledge process management (full use of knowledge
lifecycle concept)
• Better and faster knowledge creation and innovation plus the
sharing of such knowledge
• Improving organizational performance and learning
• Origins in first generation knowledge management plus
organizational learning and systems thinking (with ideas from
complexity theory still to come)
• May or may not use technology