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Thai) 2:
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Dear all concern,
I have just aware of seating allocation from reservation as none had been under my supervision. However, I have taken full responsibility on this action and would like to apologise GOPS on this matter.
To our sales and ticketing team – All of you are non-expertise on seat allocation and also you do not know any condition as GOPS had mentioned on email below such as crew seats. PLEASE DO NOT,from now, doing anything like this until an authorization has been granted from myself or GOPS team. I’m well aware of your helpful manner, however it might cause confusion and problems sometimes.
Thank you for your co-operation and once again sorry for any inconvenience caused.
Kind regards,
Referring to requested as below, we already issued seats as indicated on PNL.
For your information!
In case of flight not full, We always block row no. 34 and 33 sometimes for crew rest, but seen on this flight on seats no. 34CF are assigned for passengers SQ 91 and SQ 178, we didn’t change seats at all.
But I’d like to inform your team, for Tour leader (TL) they always assigned seats for them on first row for their priority.
If there are seats assignment for the next flight, we love to but please be avoid row no. 34, and if possible please indicated Tour leader on the first row.
Being translated, please wait..