Results (
Thai) 1:
[Copy]Copied!
As organizations learn to deal with
significant change, research suggests a
link between critical success factors and
the need to utilize a more comprehensive
framework by which the organization
can continue on its quest for
excellence. By utilizing a combined
quantitative and qualitative research
methodology and focusing on a single
case study dealing with a Decision
Support System, this paper examines
that link. Organizations that go through
a significant change transformation need
to look beyond the critical factors for
success and implement a strategy to
continue their quality journey. Towards
this end, developing a framework based
on the Malcolm Baldrige National
Quality Criteria for Performance
Excellence is explored in-depth.
Being translated, please wait..
