Listen & Evaluate Hear what the gue

Listen & Evaluate

Hear what the guest has to say without prejudging the situation. Let the guests speak their mind fully, without interruption and without questioning the validity of the problem. Take time to listen and evaluate in order to fully understand all the aspects of the complaint. Describe the problem and summarize the details so that the guest can be sure that you understood.

“So what you are saying is that _______________.”

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Mendengarkan dan mengevaluasi Mendengar apa yang dikatakan tamu tanpa prejudging situasi. Biarkan para berbicara pikiran mereka sepenuhnya, tanpa gangguan dan tanpa mempertanyakan keabsahan masalah. Luangkan waktu untuk mendengar dan menilai untuk sepenuhnya memahami semua aspek dari keluhan. Menjelaskan masalah dan meringkas rincian sehingga tamu dapat yakin bahwa Anda mengerti."Jadi apa yang Anda katakan adalah ___ itu."

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Results (Indonesian) 2:[Copy]

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Dengar & Evaluasi

Dengar apa yang tamu katakan tanpa prejudging situasi. Biarkan tamu berbicara pikiran mereka sepenuhnya, tanpa gangguan dan tanpa mempertanyakan validitas dari masalah. Luangkan waktu untuk mendengarkan dan mengevaluasi untuk sepenuhnya memahami semua aspek pengaduan. Menjelaskan masalah dan meringkas rincian sehingga tamu dapat yakin bahwa Anda mengerti.

"Jadi apa yang Anda katakan adalah bahwa _______________."

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Results (Indonesian) 3:[Copy]

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