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THE FIVE MAJOR ASPECTS OF SERVICE DESIGNITIL formally recognises five separate aspects of service design that togetherdescribe the scope of this part of the service lifecycle:• The introduction of new or changed services through the accurate identification of business requirements and the agreed definition of service requirements.• The service management systems and tools such as the service portfolio,ensuring mutual consistency with other services and appropriate tools support.• The capability of technology architectures and management systems to operate and maintain new services.• The capability of all processes, not just those in service design, to operate and maintain new and changed services.• Designing in the appropriate measurement methods and metrics necessary for performance analysis of services, improved decision-making and continual improvement.
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