Dear K.Nack,
I have to apologized for this case, the order has been generated yesterday but it’s have something wrong with system that make EDI not completed and not show on WH system.
Anyway, DHL team already prepare item for the order. I think order will be load on time.
As discuss this issue with K.Grace and DHL team last week, we never promise the time for load order but we will try to provide to load within 5-6 pm. Due to we have many plan to load per day.
As past, Schenker told me that they never load shipment on morning because WH process item once Schenker’s truck show up at WH only. But I have discuss with DHL and please them to prepare item for us before loading date.
Last load order DHL already prepare item for load but the truck from Schenker arrived late at WH on afternoon but I don’t ask for confirm any charge because I think it’s unexpected situation that may occurs sometimes.
Now, we are the transportation team to run delivery process to be good as much as we can, Please be nice and try best to solve unexpected problem as the nature of transport job.
Any required, please let me know ka.