On January 25, customers are booking at Samui during five days. May and the New Firm rooms which customers already use free coupons and discount prices that can not be undone hotel has charted the room through the customer's credit card. After a call to the customer service center to cancel the room booking and change Samui from Koh Samui to Bangkok. Staff inform clients that rooms booked can not be canceled because the price is the best price can not be undone. Customers are not satisfied and dissatisfied customers increasingly want to book a room at Rayong, Rayong, but that did not open.
When a customer has to reserve January 25 at Samui 5 date range. In may, and has been successfully foem room icon where customers use free coupons and discount prices that cannot be canceled with the charts through the room charge the customer's credit card. After that, the customer call center service to Samui cancellation booking changes from Samui to the Rayong. Employee notification to customers that the reserved room cannot be cancelled because it is an price best price cannot be cancelled. Not very satisfied customers.
And the customer is not satisfied because I want to book a room at Rayong, Rayong, but that are not available.