Take the time necessary, and use the time well.
Set a climate of interest, concern, and calm.
Use an inquiry style that fosters more, not less, information.
Maintain a high degree of curiosity; be aware of patients’ verbal or emotional cues.
Follow up on cues—such as “It seemed that talking about that brought up some feelings for you. Why is
that?”
Use open-ended questions and reflective statements.
Discover the patient’s explanatory model.
Ask the Kleinman questions: