Coordinates release documentation and communications, including training, and customer documentation, service management, and technical release notes
Plans the deployment in conjunction with Change and Service Knowledge Management Systems (SKMS) and Service Asset Configuration Management (SACM)
Provides technical and application guidance and support throughout the release process, including known errors and workarounds
Provides feedback on the effectiveness of the release
Records metrics for deployment to ensure within agreed-upon Service Level Agreements (SLAs)